FAQs
Products
Does it contain any harsh chemicals or detergents?
This shampoo was designed with mild cleansing agents derived from coconut that do not strip hair of its natural oils but at the same time achieve efficient cleansing of the hair. All ingredients are designed for sensitive skin.
Does it have a shelf life?
Both the honey and minimal volume of added preservative provide a shelf life of up to 12 months when stored in a relatively cool, dark environment. This is also why the glass is dark amber in color.
What is the preservative made of?
Preservative Eco (AKA Geoguard ETC) contains 4 ingredients which are salicylic acid, glycerine, sorbic acid, and benzyl alcohol. The preservative makes up less than 1% of the final product.
Is it safe for color treated hair?
While the shampoo was not designed for the needs & maintenance of color-treated hair, the ingredients are suitable and safe to be used with it.
Why use glass for a shampoo bottle?
Plastic packaging is a hazard not only to human health but also the wildlife and the environment due to shedding of microplastics, long decomposition times, and leaching of chemicals. It is also cheap & ugly.
How do I protect myself from broken glass in the shower?
Glass can be slippery in a shower environment, to combat this we include a non-slip silicone sleeve for the bottom of the Reusable Dispenser variation to add traction and to protect the edges in the case it falls.
All buyers acknowledge the potential hazard of wet glass and should take caution when using it to ensure their own safety. The silicone sleeve should be used at all times and if a replacement is needed this can be arranged through email, via the contact us page. All buyers acknowledge FountainHead is not liable for damages nor for injuries after delivery.
Is my bottle refillable?
While we don't yet offer a physical refilling of the original Reusable Dispenser bottle, we do offer a Refill variation in an identical bottle that comes without the Stainless Steel Pump and Silicone Sleeve to allow reusing of these accessories.
How many washes does one 8oz bottle provide?
While this is highly dependent upon personal preference, hair length, density and porosity, one should reasonably expect to get 50+ washes out of one bottle.
Do I need a conditioner and will you be releasing one?
This is also highly dependent upon a multitude of individual factors but many customers have reported finding conditioner to no longer be necessary after using our shampoo.
For those that still wish to use one, yes we will be offering one soon!
Are hair oils safe for color-treated hair?
Yes
Is heat safe to use on oiled hair?
While yes it is safe, we recommend oiling the hair after using heat.
Are your oils certified organic?
Yes, all oils have been USDA certified organic and unrefined.
Do the oils expire?
Yes, but it is safe on the shelf for up to 2 years.
What materials make up the bottle and dropper?
Both bottle and dropper are glass, while the exterior of the top is silicone.
How is the oil applied and removed?
A detailed answer to this question can be found of the How to Use page.
Do the oils stimulate growth?
While the Moisturizing Hair Oil is not specifically designed to stimulate hair growth, thicker hair is a likely possibility due to the strengthening of existing hair, resulting in less hair fall.
The Rosemary Growth Oil is designed to nourish the hair follicle and enhance the health of the scalp in order to result in better and stronger hair growth.
Shipping
How long will my order take to ship?
We ask for a two business day grace period to allow us to hand-package and ship all orders, although next day shipping is much more likely as we pride ourselves on dispatching orders quickly. We drop packages with carriers every day but Sunday.
Do you ship internationally?
Yes, we now ship internationally to select countries, simply proceed to checkout to verify that your country is available.
We have made countries available based upon the information we've been able to gather on the reliability of the local delivery system. If your country is not available but you have never experienced issues ordering products from the US, feel free to DM us on Twitter with information regarding your country's postal system.
Where are packages shipped from?
All packages are shipped from our home in Utah, USA.
Returns/Cancellations
Can I return my order?
No, we do not accept returns at this time.
Can I cancel my order?
Yes, orders can be cancelled prior to shipping. You will be alerted once a package is shipped via a tracking number being sent to the email address entered at checkout.
Can I alter my order?
All orders can be changed or revised prior to shipping label generation, which you will be alerted of via a tracking # sent to your email. You'll want to move swiftly, we ship things fast!
What if my package arrives damaged?
All such circumstances will be dealt with on a case-by-case basis. If dissatisfied with your purchase for any reason, please inquire via the Contact Us page.
The Brand
Why are you called FountainHead?
The brand name was chosen as Eternal Homage to the novel The Fountainhead by Ayn Rand, which we highly recommend to all those with eyes to see it.
What makes your products different from others claiming the same things?
To our greatest ability, we ensure all products are free of plastic, chemicals, and pollutants of any kind. We use zero plastic in our production process and only use truly organic ingredients.
We strictly forbid and despise all aesthetic sins, whether in the form of website pop-ups, incessant spam, or tasteless advertisements. You'll notice you won't have encountered any of this on our website.
Fuller and more luscious heads of natural looking hair is but one piece in the Great Puzzle of banishing ugliness via the mogging of your fellow man. A rising tide raises all ships. You must heed the call.
Where is FountainHead based?
We are based in Southern Utah, USA.
Why is FountainHead based?
We believe in Power.